Return & Refund Policy
Thank you for choosing our custom clay figurine service. Since each piece is exclusively designed and handcrafted based on your personal requirements, we cannot accept returns or exchanges due to "change of mind" or "non-quality-related issues."
1. Situations Where Returns/Exchanges Are Not Accepted:
- Dissatisfaction with the final product's appearance (e.g., color, style, design).
- Errors or lack of clarity in the photos or descriptions you provided, leading to discrepancies in the final product.
- Requests for refunds after design draft confirmation.
- Personal reasons unrelated to product quality.
- Damage caused by accidental drops, squeezing, or improper handling
2. Our Commitment & Solutions:
Your satisfaction is our priority. We guarantee:
- Quality Assurance: All products undergo strict quality checks before shipping to ensure no crafting defects or damage.
- Design Confirmation Process: We will share a design draft with you for approval before production begins. This step is crucial to ensuring your satisfaction.
- Shipping Damage Warranty: If the product is damaged during transit, please contact us within 24 hours of delivery with clear photos of the package and damaged areas. Upon verification, we will either remake your product free of charge or issue a full refund.
In such cases, please contact us at support@lemotrans.com with relevant photos and your order number. We will assess the situation and offer solutions such as repair, remake, or partial compensation.
Summary:
Due to the custom nature of our products, all orders are final and non-refundable once the design is confirmed and production begins.
We highly encourage you to communicate your ideas thoroughly before ordering and carefully review the design draft before production. We look forward to creating a unique piece of art for you to cherish forever.